How you post a manual is almost as important as posting it in the first place.

Simply uploading the entire department manual as one document is not enough. Manuals can run hundreds if not thousands of pages. They often are full of jargon, technical terms and details (like how to wear the uniform) that may be of little interest to the public. Meanwhile, information that does interest the public (like use of force) might be scattered across multiple policies and difficult to find.

We offer the following recommendations to make a policy manual more transparent and accessible—meaning the policies are easy to find, easy to search, easy to understand, and easy to contextualize.

 
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A manual should be easy to find on the police department's website.

Why it matters: The police department manual is most useful to the community when community members are able to easily find it. We recommend choosing a name for the manual that is clear and self-explanatory, such as “Policy & Procedure Manual” or simply “Policy Manual.” Titles such as “Patrol Guide” or “Written Directives” are less clear to folks unfamiliar with police jargon.

Additionally, where the manual is posted within the department’s website is equally important. If the manual is buried within a subpage, it may be difficult for the public to locate. We recommend linking to the manual from the home or index page, and placing the manual within the site’s main navigation.


A manual should be easy to navigate either through a logical structure or a table of contents.

Why it matters: Many departments post their manual in one chunk (i.e. a single, large .PDF). This can make the document appear overwhelming and makes it more difficult to find specific policies or see how they relate to each other. Conversely, breaking up the manual and creating a clear structure for how to navigate its parts helps the public to orient themselves and find what they're looking for more easily.

A table of contents, particularly one that is hyperlinked, increases the ease with which a reader can navigate the manual. Some jurisdictions achieve this through simple links within a .PDF, while others use drop-down or collapsible menus. There are many ways to approach navigation—just be sure the structure is clear and covers all the manual's content.


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A manual should be fully searchable, including having machine-encoded text that is compatible with web browser search functions.

Why it matters: Sometimes information about a certain topic is scattered throughout the manual, and a table of contents alone won’t be able to properly direct the public to all the information they need. For example, someone wanting to know about policies relating to use of force could easily find the actual “Use of Force” policy in a table of contents. But what if they wanted to know about procedures for investigating complaints of excessive force, which may be found under “Investigation Procedures?"

There are many approaches to search functionality, but however your department decides to proceed two components are critical. For one, you need to enable a search function that can scan across the full text of all the policies. There are many ways to approach this. For example, the manuals for Chicago and Seattle utilize built-in search functions that not only return all the policies containing the search query, but highlight the results within the policy. Just make sure the search is scanning not only the titles of the policies, but their full text as well—otherwise you're achieving little more than what the table of contents already provides.

Next, make sure the policies are posted in machine-encoded text so that readers can use their web browser's search function (i.e. "Ctrl +F") to search withing the policy. This is especially critical for departments posting their policies as .PDFs, and is also important for translation services and screen readers.


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Policies should be written in language that is easy for the public to understand. This includes not only minimizing jargon, but also offering the manual in all the major languages of the police department's jurisdiction (or ensuring the manual can be translated by a web browser).

Why it matters: Policing is a field with a lot of technical terms and jargon. Although these terms are clear to the officers who use them everyday, members of the public may become frustrated or confused when trying to read a jargon-heavy manual. Writing policies in plain language is an important step for improving accessibility and transparency—but it's not the only one. An accessible manual should also be available in all the major languages of the jurisdiction so that all members of the public can understand and participate in deciding in how their communities are policed.

At a minimum, we recommend ensuring all manual text is machine-encoded so that screen-readers and web browser functions (like Google Translate) can read or translate policies automatically. Portland's manual does a great job of highlighting this function by embedding a Google Translate button within its site. Machine translations can be inaccurate, though, so we recommend working with professional translators or native speakers to offer key policies in languages common in the jurisdiction.


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Policies should be updated regularly to reflect advances in technology, new standards of conduct, and community needs. All policies should include their revision dates.

Why it matters: Communities and their needs change with time, and public servants like police should respond to the emerging needs of their community. However, in addition to updating the policies themselves, police departments should let the public know when policies go into effect and when they are revised. This makes everyone conscious of the fact that some policies may need review or updating. A future revision date for each policy will help ensure regular reviews by the department.


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Sensitive text should be redacted, not omitted, and redactions should be minimal.

Why it matters: There are some aspects of policing that we should all know about — a department’s policies on consent searches or the use of force, for example. But there are some aspects of policing that have to remain confidential, such as the protocol for protecting the identity of informants.

Police departments should be transparent even when withholding information. Using redacted text, instead of wholly omitting a policy or chapter from the posted manual, gives the public a better sense of what had to be withheld.

One way to think about what must be redacted is to ask whether an aspect of a policy is an operational detail or a governing rule. Operational details concern specific investigations and the techniques used to make those investigations. If made public, operational details would allow people to circumvent the law and put others in harm’s way. In contrast, governing rules are rules that direct the use of those specific techniques. These can be made public without undermining public safety or undercutting the ability of the department to protect officers and investigate crime.


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Ideally, a manual should have an FAQ section or summaries of critical policies to make the content of those policies more accessibe to the general public.

Why it matters: There’s no point in making a manual public if it is so jargon-laden the public cannot understand it. Although we recommend all policies be written to minimize jargon and technical terms, summaries or FAQs written in plain, non-technical language can help add a critical level of comprehension, especially for policies that feature a lot of complicated details.

 

 

Download our guide, How To Post an Accessible Manual, for a printer-friendly version of the recommendations on this page.

 
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